FAQ Help Center

Find answers to common questions about our products, shipping, returns, and warranty policies. If you need further assistance, feel free to contact our support team.

Warranty Program

Our warranty covers manufacturing defects in materials and workmanship under normal usage. If any defects occur, we will replace the product free of charge. This does not cover damage caused by improper use, accidents, or modifications.

To file a claim, contact our customer support team at [your email] with your order number, product details, and photos of the issue. Our team will review the claim and provide the next steps.

We offer standard and expedited shipping options worldwide. Shipping costs and estimated delivery times vary by region. Please refer to our Shipping Policy for more details.

We accept returns for unused and undamaged products within 30 days of purchase. Customers are responsible for return shipping costs unless the product is defective. See our Return Policy for more information.

Free shipping applies only to the original purchase and does not cover return shipping fees. If the return is due to a product defect, we will cover the return costs.

Currently, we do not offer gift cards. However, you can purchase our products as a gift and ship them directly to the recipient.

Coupon codes must be entered at checkout and cannot be applied retroactively. Some promotions may have expiration dates or specific conditions. Refer to our Promotions Page for current offers.

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Returns & Exchanges

Yes, we accept returns and exchanges within 30 days of purchase for unused and undamaged products. Custom-made or personalized items are non-returnable unless defective.

To initiate a return, please contact our support team at [your email] with your order number and reason for return. We will provide return instructions and shipping details. Once received and inspected, refunds will be processed within 5-7 business days.

We occasionally offer special discounts and promotions. Check our Promotions Page or subscribe to our newsletter to stay updated on exclusive offers.

We partner with distributors worldwide. Contact our sales team at [your email] for information on authorized retailers in your region. If there’s no retailer near you, we ship globally.

We work with authorized distributors worldwide. Contact our sales team at [your email] to check for a retailer in your region. If there isn’t one nearby, we offer global shipping for all orders.

If you return an item and request an exchange, the original discount will not be applied automatically. However, if the promotion is still active, we can manually adjust the price for you. Please contact customer support for assistance.

At this time, we do not offer gift cards. However, you can purchase products and have them shipped directly as a gift to the recipient. Contact us for any special gift packaging requests.

If you purchased through an authorized retailer, you will need to follow their return policy. Online orders must be returned directly to us following our return process. Contact our support team for return instructions.

Shipping & Recent Orders

We ship all orders via trusted carriers including DHL, FedEx, and UPS. The shipping method depends on your location and the selected shipping option during checkout.

If your tracking shows “Delivered” but you haven’t received your package, please check with your mailroom, neighbors, or building reception. If the package is still missing, contact your carrier or our support team for assistance.

Shipping times vary based on location:

International Shipping: 7-15 business days
You will receive a tracking number once your order has shipped.

Standard Shipping: 5-10 business days

Express Shipping: 2-5 business days

Business days refer to Monday to Friday, excluding weekends and public holidays. Orders placed on weekends will be processed on the next business day.

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this to monitor the shipment’s progress. If you haven’t received an email, check your spam folder or contact support.

Tracking updates may take 24-48 hours to appear in the carrier’s system. If your tracking hasn’t updated in more than 3 business days, please contact the carrier or reach out to our support team for assistance.